Digital Futures:  Strategy, culture, and technology at work

Thank you to all speakers and attendees for making Digital Futures 2020 a success!  

Attendees – Check out the recordings of the sessions you missed here.

Featured speakers:

David Wineland
Philip H. Knight Distinguished Research Chair and Research Professor, Department of Physics, University of Oregon, Nobel Laureate

Irene Ng
CEO, Dataswift

 

Youngjin Yoo
Elizabeth M. and William C. Treuhaft Professorship in Entrepreneurship, Faculty Director, D&I Initiatives, Professor, Design & Innovation, Case Western Reserve University

Andrew Quigg
Chief Strategy Officer, The Progressive Corporation

 

 

Full speaker list

Schedule at a Glance

Day 1

Monday, October 12, 2020

10:40am - 10:50am EDT

10:40am - 10:50am EDT

Welcome from IRI and Case Western Reserve University

10:50am - 11:00am EDT

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    10:50am - 11:00am EDT

    TIM Talk: Human + Machine: Augmented Intelligence Amplifies ROI in the Workplace

    Speaker: Cliff Tironi, Managing Partner, Thinaër

    Long-lasting, impactful digital transformation requires an acute knowledge of the people, processes, and systems that comprise your organization.

    Successful digital transformation necessitates understanding how your tangible assets - equipment, machinery, and facilities - operate to deliver value. It also requires active participation and behavior change from people at all levels of an organization. This level of stakeholder engagement provides leaders with the insight and perspective to see what their specific organization needs -- not just what’s been done before.

    However, achieving this level of integrated engagement at scale can seem difficult, if not almost impossible.

    Asset data comes from multiple sources. It takes time to integrate and analyze what’s happening. But swift decision-making and evaluation requires a solution that provides real-time, integrated insight into asset performance and location. And on people engagement, surveys provide snapshot-in-time perspectives, but lack specificity and real-time input. How can leaders collect and organize input from hundreds, even thousands, of stakeholders? More than that, how can they assess sentiment, extract meaningful insights, and use this information to make decisions?

    This interactive presentation will provide Digital Transformation leaders with strategies and practical tools to engage people in change initiatives, lead positive behavior change to accompany technology implementation, and ultimately, drive successful transformation across their organizations.

11:00am - 12:00pm EDT

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    11:00am - 12:00pm EDT

    Opening Keynote: Youngjin Yoo, Creator of the Digital First framework and Elizabeth M. and William C. Treuhaft Professorship in Entrepreneurship, Faculty Director, D&I Initiatives, Professor, Design & Innovation, Case Western Reserve University

    Three Questions You Must Ask for Digital First Strategy: Why, What, and How

    All business innovations begin by asking three fundamental questions: Why, What, and How. To successfully implement the digital first strategy, firms must go back to these fundamental questions. These three questions will lead organizations to reexamine three core architectures that underpin the DNA of its innovation: meaning, value, and operation. In this keynote, I will discuss how organizations must challenge their assumptions on these questions as a critical part of their digital transformation journey.

12:00pm - 12:30pm EDT

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    12:00pm - 12:30pm EDT

    Q&A with Youngjin Yoo

    Come prepared with your questions on the Digital First framework.

1:00pm - 2:00pm EDT

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    1:00pm - 2:00pm EDT

    Digital Strategy and Leadership Panel - Fabian Schmahl, President & CEO, thyssenkrupp Bilstein of America, Inc., Components Technology; Greg Gumbs, President and CEO, Bosch Rexroth North America; Janeen Uzzell, Chief Operating Officer, The Wikimedia Foundation; Alyssa Mueller, Digital Enablement & Architecture Lead, Information Technology, Hess Corporation; Moderator: Martha Gardner, Executive Quality Leader, GE Aviation

    Learn how legacy companies and digital natives approach digital leadership and strategy.

2:15pm - 2:45pm EDT

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    2:15pm - 2:45pm EDT

    Case study: Moen with Moisés Noreña, Vice President of Innovation

    From plumbing to digital water - Plumbing hasn’t changed much in the last 2000 years since the Romans invented it, Moen is changing it. In this talk, learn about this product evolution, its digitization, and the approaches Moen has been using to drive innovation.

2:45pm - 3:15pm EDT

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    2:45pm - 3:15pm EDT

    Case Study: Goodyear with Erin Spring, Director, New Ventures, and John Wright, Senior Director, IT, Global Technology

    Learn more about Goodyear's journey building solutions for new mobility, and the role and impact of their strategy on Goodyear’s culture and technology. Join Erin Spring (Director, New Ventures) and John Wright (Senior Director of IT, Global Technology) from Goodyear as they discuss how their teams have been collaborating together, what has worked well thus far and their perspective on how Goodyear will continue to grow in this digital arena.

3:15pm - 3:45pm EDT

3:15pm - 3:45pm EDT

Case Study: DuPont with Bernardo Tiburcio, Digital Innovation Leader, DuPont Information Technology, and Jeff Cope (RTI)

4:00pm - 4:30pm

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    4:00pm - 4:30pm

    Case Study Panel Q&A

    Come prepared with questions for Moisés Noreña (Moen), Erin Spring and John Wright (Goodyear), and Bernardo Tiburcio (DuPont) and Jeff Cope (RTI).

4:30pm - 5:00pm

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    4:30pm - 5:00pm

    Happy Hour Roundtable Discussion: Where does digitalization sit in your organization?

    Join your fellow attendees for an informal discussion about where digital sits within their organizations.

Day 2

Tuesday, October 13, 2020

10:50am - 11:00am

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    10:50am - 11:00am

    TIM Talk: Enterprise Search in the Digital Future

    Speaker: Samir Raiyani, CEO and Co-founder, Dolcera

    Knowledge management and intelligence generation at the organization level is becoming more and more challenging as the digital world is generating gazillions and gazillions data at an unprecedent speed.

    Dolcera is on a mission to address the challenges (cost, time and manpower) posed by massive-scale unstructured data. We build Google-like search at enterprise level using cutting-edge AI technologies, such as Natural Language Processing and deep learning in a hybrid language setting.

    In this TIM Talk, we are going to show you several use cases for our AI-enabled technology search platform. The use cases include patent search and analytics, knowledge graph and map, auto news collection and analysis, biotech collections and more.

11:00am - 12:00pm EDT

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    11:00am - 12:00pm EDT

    Keynote: David Wineland, Nobel Laureate and Philip H. Knight Distinguished Research Chair and Research Professor, Department of Physics, University of Oregon

    Individual atoms as clocks and bits

    For many centuries, and continuing today, a primary application of accurate clocks is for precise navigation. For example, GPS enables us to determine our distance from the (known) positions of satellites by measuring the time it takes for a pulse of radiation emitted by the satellite to reach us. The more accurately we can measure this time, the more accurate our position is known. Atoms absorb electromagnetic radiation at precise discrete frequencies. Knowing this, a recipe for making an atomic clock is simple to state: we first need an oscillator to produce the radiation and a device that fixes the radiation frequency for maximum atomic absorption. To make a clock from this setup, we then simply count cycles of the oscillator; the duration of a certain number of cycles defines a unit of time, for example, the second. Today, the most accurate clocks count cycles of radiation corresponding to optical wavelengths, around a million billion per second. At this level, many interesting effects, including those due to Einstein’s relativity, must be accounted for.
    Atoms can also be used to store information. For example, we can store a binary bit of information in two energy levels of an atom, labeling the state with lower energy a “0" and the state with higher energy a “1.” However, quantum systems such as atoms, can also exist in “superposition” states, thereby storing both states of the bit simultaneously, a situation that makes no sense in our ordinary-day experience. This property of quantum bits or “qubits” potentially leads to an exponential increase in memory and processing capacity. It would enable a quantum computer to efficiently solve certain problems such as factorizing large numbers, a capability that could compromise the security of current encryption systems. It could also be used to simulate the action of other important quantum systems in cases where such a simulation would be intractable on a conventional computer. A quantum computer would also realize an analog of "Schrödinger's Cat," a bizarre situation where a cat could be simultaneously dead and alive.
    Experiments in which laser-beam-manipulated “trapped” atomic ions are used to realize atomic clocks and the elements of a quantum computer will be described.

12:00pm - 12:30pm EDT

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    12:00pm - 12:30pm EDT

    Q&A with David Wineland and IRI Medal Presentation

    Come prepared with your questions for the Nobel Laureate. Dave Wineland will also be presented with the IRI Medal at this time.

1:00pm - 2:00pm EDT

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    1:00pm - 2:00pm EDT

    Talent and the Future of Work Panel - Jagdip Singh, Professor, Case Western Reserve University; Paul Leonardi,, Professor, UC Santa Barbara; Rachel Knaster, SVP of Product, ASAPP; Moderator: Jim Euchner, RTM

    This panel will discuss the effect of technology on the future of work, especially that of front line employees. Technologies like AI, mobile computing, distributed work and social networks have potential to create very different futures:
    1. Focus on the customer and the agent: empowerment, sharing of information, use of technology to support worker
    2. Focus on efficiency: monitoring, control, deskilling, displacement

    The panel will discuss their views on this and the implications for the future of work.

2:15pm - 2:45pm EDT

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    2:15pm - 2:45pm EDT

    Case Study: Procter & Gamble with Jennifer Nienaber, Director, R&D Products Research Digital Transformation Leader

    Digital Transformation Journey: Procter & Gamble R&D Products Research

    With the rise of the digital ecosystem, the explosion of E-commerce, and Procter & Gamble’s declared Irresistible Superiority strategy, Products Researchers (PR) in R&D faced an inflection point in its digital transformation journey. In the past year, through a series of deliberate interventions systemically and culturally, the global PR community (20% of R&D) shifted from ~80% only aware of the role that digital plays in driving irresistibly superior innovation (but not yet putting into practice) to now >75% applying digital to their specific business challenges and truly “Living Digital.”

2:45pm - 3:15pm EDT

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    2:45pm - 3:15pm EDT

    Case Study: Lego with Lorenz Törmer and Stefan Henningsson (Copenhagen Business School

    Architecting for Digital Innovation in the LEGO Group

    As digitalization puts increasing competitive pressures on brick-and-mortar companies to innovate in the digital space, pre-existing corporate information systems play a pivotal part in the ability to respond to changing market environments through the development of digital value propositions on top of existing data and functionality. This presentation elaborates on the digitalization journey of the LEGO Group, manufacturer of the iconic LEGO brick, to reveal how the company’s leading digital ambitions are supported by an architectural transformation of the operational backbone. Departing from the LEGO Group’s overall corporate strategic directions, we discuss their technological implications and subsequently elaborate how the company transformed federated architecture decision-making to strive for technology-enabled business flexibility.

3:15pm - 3:45pm EDT

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    3:15pm - 3:45pm EDT

    Case Study: The Coming Revolution in the Human-Technology Relationship

    Dustin J. Tyler, Ph.D. is the Kent H. Smith Professor II in Biomedical Engineering at Case Western Reserve University

4:00pm - 4:30pm

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    4:00pm - 4:30pm

    Case Study Panel Q&A

    Come prepared with questions for Jennifer Nienaber (P&G), Lorenz Törmer and Stefan Henningsson (Copenhagen Business School), and Dustin Tyler (Case Western Reserve University).

4:30pm - 5:00pm

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    4:30pm - 5:00pm

    Happy Hour Roundtable Discussion: Talent: Identifying needs, filling gaps internally and externally, integrating new talent into the organization

    Join your fellow attendees for an informal discussion about how they identify their talent needs, decide whether to fulfill those needs internally or externally, and integrate new talent into the organization.

Day 3

Wednesday, October 14, 2020

10:50am - 11:00am EDT

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    10:50am - 11:00am EDT

    TIM Talk: What 75 Innovation Leaders Say about the Power of Storytelling

    Speaker: Kathryn (Katie) Trauth Taylor, Founder and CEO, Untold Content

    Storytelling has been championed within organizations for years—from business school case studies of effective leaders to the glamor of the TED stage. But beyond the glitz and glamour of snazzy slide decks, storytelling plays a fundamental role in how we interact (or play) with new ideas and concepts. Especially within innovation—where concepts straddle the borders of reality and potential—effective storytelling can breathe life into projects that require approval and buy-in before moving forward. In 2020, our research team interviewed 75 innovation leaders about storytelling and the role it plays in the innovation process. From scientists and engineers to CIOs and CTOs, interviewees shared at least one thing in common: they all affirmed the critical role that storytelling plays in the innovation process. It’s time that the innovation community pays more attention to innovation storytelling, which we define as the art of communicating new product developments, systems improvements, and ground-breaking new thinking. Effective communication can determine the success or failure of our innovation processes, products, culture, and leadership. In this talk, I’ll reveal preliminary analysis of our interview data, outlining five key insights into why storytelling matters to innovation.

11:00am - 12:00pm EDT

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    11:00am - 12:00pm EDT

    Digital Leadership Fireside Chat with Andrew Quigg, Chief Strategy Officer, The Progressive Corporation

    CWRU's Ellen van Oosten discusses key issues on leadership in the digital age with Andrew Quigg, CSO of The Progressive Corporation.

12:00pm - 12:30pm EDT

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    12:00pm - 12:30pm EDT

    Q&A with Andrew Quigg

    Come prepared with your questions for Andrew Quigg.

1:00pm - 2:00pm EDT

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    1:00pm - 2:00pm EDT

    Digital Enablers/Technology Panel - Irene Ng, CEO, Dataswift; Nitin Manoharan, Director, Global Head Enterprise Architecture & Tech Innovation, Philip Morris; Jeff Baetz, Global Industry CTO, Industrial Market Sales for Data, AI, ML, Deep Learning, and Data Science Elite, IBM; Moderator: Stephen Johnson

    Learn how industry leaders are approaching the Digital Enablers element of the Digital First strategy:

    Are your IT infrastructure and data architecture ready for the digital-first strategy? It demands a shift from an enterprise-system with descriptive data analytics that supports linear value creation process, using waterfall methods into a cloud-based system with predictive and prescriptive analytics that supports non-linear platform-based value creation process, using agile methods.

2:15pm - 2:45pm EDT

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    2:15pm - 2:45pm EDT

    Case Study: Growing Happiness through Digital Transformation in Enterprises and Education

    DP Prakash & Lisa Sibilia
    Co-CEOs, Youtopian

    Organizations everywhere are facing 10x the rate of change versus prior decades. Those that see this as an opportunity in disguise and commit to innovate will separate themselves from the pack and reap competitive advantage of a kind that comes only once in many centuries.

    The top challenges leaders face includes safety of every stakeholder, continuity in delivery to customers and staying ahead of competitors. AI Automation and eXtended Reality (XR) enabled Remote collaboration now play a central role in the corporate innovation portfolio of any business leader and are crucial to boosting productivity and growth.

    As fewer people report to work on site, leaders need to do more with less by embracing AI powered Automation. Moreover, with experts retiring in larger numbers, efficient knowledge transfer must be enabled with Augmented Reality (AR) powered digital work instructions and visual-content-rich standard operating procedures. These are among the key trends which are part of the broader systematic shift to Industry4.0 and innovation economy which require convergence of physical, digital and even biological systems.

    Youtopian Innovation Services
    Youtopian is an innovation services company with a mission to accelerate digital transformation of enterprise and education. Youtopian delivers proven solutions and best practices to improve productivity and gain competitive advantage in the anti-COVID era.

    Using AI and eXtended Reality (AI XR) technologies and bringing a cross-industry perspective, they will share their findings on Top10 pathways to deliver superior business outcomes in terms of
    • personal safety,
    • high quality,
    • effectiveness in getting the job done,
    • efficiency in doing more with less,
    • cutting-edge training for employees in up to 80% less time,
    • creating new capabilities with every brain in the game, and
    • continually bringing delight to customer experience.

2:45pm - 3:15pm EDT

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    2:45pm - 3:15pm EDT

    Case Study: Bidgely with Varun Nagaraj, Chief Operating Officer

    Digital transformation is unfolding in different industry verticals at different rates and following different trajectories. However, the fundamentals of transformation are the same across verticals - companies are leveraging data and new digital technologies to: 1) reimagine customer journeys, 2) redefine products and services, 3) reinvent internal operations, and 4) where possible, transform the business model. In this session, Dr. Varun Nagaraj interviews Bhavani Amritlingam, SVP and Chief Digital Information Officer at Ameren, a mid-western utility, to discuss how Ameren and the utility industry are transforming themselves.

3:15pm - 3:45pm EDT

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    3:15pm - 3:45pm EDT

    Case study: TKI and Siemens with Joshua Dickson, Process Control Engineer, and Jonas Norinder, Process Automation Digitalization Manager

    How Tessenderlo Kerley benefitted from an automation assessment to initiate their digital transformation journey

    Companies of all types and from all industries are increasing their productivity with
    digital technology. With the right digital tools, they will have the ability to increase the
    efficiency, security, and productivity of their operations while reducing cost and improving the customer experience.

    It is relatively easy to talk about the need for a digital transformation at a high
    level, but when it comes to planning and executing a specific digital transformation
    roadmap, it tends to be more challenging. But it doesn’t have to be that way. Tried and tested approaches and methodologies have emerged in the last few years that can be applied to pretty much any size company in any industry.

    During this joint presentation between Siemens and Tessenderlo Kerley (TK), we will be discussing how TK kickstarted their transformation journey by means of one such tool, the automation assessment. We will also be looking at the key drivers behind their desire to transform and share what they have learned through the process.

4:00pm - 4:30pm EDT

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    4:00pm - 4:30pm EDT

    Case Study Panel Q&A

    Come prepared with your questions for DP Prakash and Lisa Sibilia (Youtopian), Varun Nagaraj (Bidgely), and Joshua Dickson (TKI) and Jonas Norinder (Siemens).

4:30pm - 5:00pm EDT

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    4:30pm - 5:00pm EDT

    Happy Hour Roundtable Discussion: Establishing effective partnerships

    Join your fellow attendees for an informal discussion about how they manage their relationships with their technology partners.

Day 4

Thursday, October 15, 2020

10:40am - 12:00pm EDT

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    10:40am - 12:00pm EDT

    Keynote: Ronald Fry, Professor of Organizational Behavior, Fowler Center for Business as Agent for World Benefit, Weatherhead School of Management, Case Western Reserve University

    Re-Thinking Change Management to Foster Digital Transformation: Attracting Your People to Change Through Appreciative Inquiry

    One of the things I find most attractive about this conference is the intentional link or connection of Digital Transformation to Whole System Change Leadership. Digital Transformation is more than one strategic priority or a special C-Suite project. Successful Digital Transformation requires fundamental changes not just in employee behaviour, but in the surrounding workplace climate and culture. Leading such system-wide transformations has not been particularly successful over the past few decades. This presentation will introduce a relatively new approach to leading positive change at the whole-system level, called Appreciative Inquiry. This type of “AI” was invented here at the Weatherhead School. It is a strength-based approach to organization transformation that has proven to pull or attract stakeholders to engage in designing and owning positive changes, vs. being pushed or forced into change. This session will highlight several myths that dominate our most popular, legacy theories of change management and illustrate how AI, as a strength-based theory and method, overcomes the limitations of past approaches to leading successful organizational change and offers promise for more successful digital transformation of whole systems.

12:00pm - 12:30pm EDT

12:00pm - 12:30pm EDT

Case Study: Visa with Karie Willyerd, Chief Learning Officer, and Gordon Trujillo, Vice President, Global Head for Learning Enablement, Visa University

1:00pm - 2:15pm EDT

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    1:00pm - 2:15pm EDT

    Workshop: Generative Conversations for Digital Transformation: Experiencing Appreciative Inquiry

    This session will offer participants direct experience in applying principles of Appreciative Inquiry to assist in preparing for back-at-work conversations following this Conference to accelerate your digital futures agenda. This workshop will leverage the power of questions and story-telling to create generative connections – or conversations that matter – with your colleagues. These conversations can help to reconnect with embedded strengths you can exploit to assist in the digital transformation process, to find shared preferred future images with a critical mass of stakeholders, and to build momentum for co-designing of that ideal future state.

2:15pm - 2:45pm EDT

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    2:15pm - 2:45pm EDT

    Your Action Plan and Q&A with Ron Fry and Youngjin Yoo

    How can you use your learnings from the conference to move digitalization forward in your organization? Get help with next steps from Ron Fry and Youngjin Yoo as you map out your post-conference action plan.